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Glossary·2 min read

Customer Returns

Definition: returned merchandise resold in bulk

Open boxes of assorted customer-return products being sorted on a workbench, illustration for Customer ReturnsGlossary

The short answer

Items customers returned to a retailer, resold in bulk pallets.

Customer Returns are items customers returned to a retailer, resold in bulk. Condition varies widely: from unopened to heavily damaged. High-quality manifests break down returns by grade.