Support, billing, bug reports, feature ideas, partnerships, it all lands in the same inbox and gets a real reply. No ticket bots.
Pallet IQ reads a liquidation manifest and tells you the resale value, the expected profit, and the maximum bid that still clears your target return. Most questions we get fall into one of these buckets.
If a manifest came back with numbers that look off, send the file name, the pallet source, and the report link. We re-run it by hand, compare the category recovery bands we use, and tell you exactly which line items moved the estimate. Spreadsheets with merged headers, photo-only manifests, and PDF lot sheets are all fair game.
Starter is $24.99 a month for 20 checks, Pro is $49.99 a month for unlimited checks, and the free plan includes 3 lifetime checks. You can upgrade, downgrade, or cancel yourself from Profile, and cancellation keeps your access through the end of the paid period. Email us about a duplicate charge, a failed card, or a refund request under our refund policy.
Tell us the browser or phone you were on, the file type, and any error text on screen. Upload problems are usually a locked XLSX, a scanned image with low contrast, or a manifest with more than a few thousand rows, and all three are things we can fix on our side once we can see the file.
We work with liquidation marketplaces, auction houses, freight brokers, and resale platforms. If you run one and want your lots or fees represented accurately in our guides and calculators, send the details and a source we can cite. Editorial corrections should include the page URL, the sentence in question, and a reference.
A lot of answers are already on the site. You can run the numbers yourself with the pallet calculator or the free max bid calculator, read how we build our estimates on the AI methodology page, check category recovery ranges in the recovery rate report, or browse buying guides in the blog and resource library. Plan details and check limits live on the pricing page.