Refund Policy

Last updated: July 27, 2026

30-day money-back guarantee

PalletIQ AI is operated by Chris Slater. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date.

How to request a refund

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.Refunds are processed by Paddle.

• Visit paddle.net, look up your order using the email address used at checkout, and request a refund; or
• Email michiganpalletsource@gmail.com and we will help you through the refund process.

Subscription cancellations

You can cancel your subscription at any time through the billing portal or by contacting Paddle. When you cancel, your subscription will not renew and your paid access continues through the end of the current billing period.

After 30 days

After the 30-day refund window, subscription renewals are generally non-refundable. If something went wrong, please contact us or Paddle so the request can be reviewed fairly.

Contact

Chris Slater — michiganpalletsource@gmail.com. Paddle order support is available at paddle.net.